TERMS

Please remember you are responsible for the equipment for the period of the hire. Losses, damage, breakages and non returned items are chargeable. The replacement cost will be shown on the quotation and order confirmation. In the event of items being broken / damaged / missing on delivery, please let the office know within 12 hours of delivery. We are not able to accept replacement items.

Delivery & Collection Service

We offer an efficient delivery and collection service, with the option of AM (9am-1pm) or PM (12noon - 4pm) time slots. Delivery is to and collection is from a ground floor location with easy vehicle access. Charges do vary and are given at the time of quotation. We would expect the equipment to be repacked (as delivered) ready for collection. If this is not the case, we reserve the right to charge for time spent repacking equipment. You are most welcome to collect from and return to our Hexton warehouse. Please bear in mind the suitablilty of your vehicle if you plan to collect and return.

Hire Charges

The hire charge quoted is for a "single day", to include delivery (or customer pick-up) the day before and collection (or customer return) the day after. Weekends and Bank Holiday weekends are charged as a single day. 3-4 days hires are charged 1.5 times the single day rate 5 - 7 days are charged at 2 times the single day rate. Longer periods by negotiation. We are not VAT registered.

Reductions can be made up to 7 days before the start of hire. Additions can be made upto 4 days before the start of hire, subject to availability.

Cancellation charges, may be charged if a confirmed order is cancelled or substantially reduced. Confirmed orders cancelled within 7 days from start of hire 50% of hire charge. Confirmed orders cancelled within 2 days of start of hire 100% of hire charge.

New Customers 

New Customers will be asked to produce conclusive proof of identification when hiring. All customers other than authorised trade and account customers will be required to pay a deposit before any goods can go on hire. New customers will be required to pay a deposit by any method other than cash, i.e. credit card or cheque with guarantee card. Trade accounts may be opened within 10 days of receipt of two satisfactory trade and one bankers reference.

Delivery & Collection

We offer an efficient AM or PM delivery and collection service. Charges are available on application.

Reductions

Will not be accepted 7 days prior to start of hire. Additions - can be made - subject to availability.

Cancellation Charges

Will be charged if a confirmed order is cancelled or substantially changed. Confirmed Orders Cancelled within 7 days of start of hire 50% of hire charge Confirmed Orders Cancelled within 2 days of start of hire 100% of hire charge 

Our stocks, whilst comprehensive, can be exhausted at peak times.  We work strictly on a first come - first served basis - so please book early.

Hexton Event Hire reserve the right to revise hire rates, terms of hire and product specifications, without prior notice.

Copyright 2014 Hexton Event Hire